I'm offline for days.

[PWalsh]

My camera is offline for days? Is it a payment problem maybe? 

[MplsCustomer]

@PWalsh 

Your Nest Aware subscription should not affect whether your camera is offline. Have there been any changes at all to your Wi-Fi network? Have you tried restarting your camera?

https://support.google.com/googlenest/answer/9252162?hl=en

[Brad]

Hey there,

Thanks for bringing this up to me, I'd love to take a look into this for you. Payment inquiries with Nest Aware shouldn't affect your camera's ability to stay connected to the Wi-Fi. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Brad.

Thanks,

Archie