I was given a thermostat without a back plate. HELP!

[Bonzo425]

I was given a nest 3rd gen thermostat, but it didn't come with the back plate. Can I purchase a replacement or have one sent to me?

[alejandom]

Hi @Bonzo425,

I'm really sorry that you are having this type of situation with your NLT 3rd gen . I’ll need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. Please let me know once you’re done.

Regards,

Mario.