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IPhone Does Not Show Video Feed

raymac1129
Community Member

2 weeks ago

I have the most recent IOS update on my iPhone and I can see the Google Home app but the video feed (the app stats that I have 3 cameras in place which is true) just cycles, never loading. What is the issue?

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1 REPLY 1

AndersC
Community Specialist
Community Specialist

a week ago

Hi @raymac1129,

 

Thank you for posting in the community. I'm sorry to hear you're experiencing some inconveniences with the video feed of your cameras on your iPhone device. I'm happy to help.

To better understand why this is happening, please provide the information requested below:

  • Are your cameras manufactured by Nest? If so, could you please specify the model of each camera?
  • When did the issue start?
  • What is the color of the LED light on your cameras?
  • How far are the cameras from the router?
  • Are there other devices connected to the same Wi-Fi where the cameras are connected?

Please keep me posted. I'll be waiting for your response.

 

Regards,

Anders

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