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IT LOOKS LIKE X THINGS AREN'T AVAILABLE RIGHT NOW. - How can I find out what those things are?

PBusardo
Community Member

Tried to be pretty inclusive in the Subject. 

When I tell Google something like turn off all the lights and it responds with, "Sorry, it looks like 8 things aren't available right now" is there some log I can look into to see what those things are?

 

Thanks!!

7 REPLIES 7

Aiden1
Silver Product Expert
Silver Product Expert

Those "things" are most likely copies of your phones model number in the system.  I'm gonna take a guess here and assume you probably use your phone's location for presence sensing.  This used to happen to me also.  When I looked at the screen of my Nest Hub during the "sync my devices" command there were 5 copies of my phone's model number at the end of a relatively long list.  

Is everything actually working alright with the devices you tried to sync?

This weird error shows up from time to time, especially after you've changed anything having to do with the presence sensing settings or home/away routines.  It's generally not anything to worry about.  If those 8 things are lights you have, you might try the "sync my devices"command to see if that sorts it out.  Though usually it'll just say a linked provider cannot be reached or something like that.  

Princesss
Community Specialist
Community Specialist

Hey everyone,

 

Thanks for posting.

 

@PBusardo, were you able to try the steps suggested by @Aiden1? Hope it worked on your end. Please let us know if you have additional questions by responding to this thread.

 

@Aiden1, we appreciate the suggested steps you provided. That is really helpful!

 

Best,

Princess

Not really as they were not necessarily "steps".

I am still looking for a log of what devices aren't available when a command like that is given and devices aren't found. 

Thank you. 

Aiden1
Silver Product Expert
Silver Product Expert

The short answer is that no such log exists that I've found.  Are the lights responding when you command them to?  If there are lights showing as offline in Google Home, then those have a high chance of being the devices you mentioned.  Google does have a My activity section of the Home App.  If you tap on your profile pic or your initials and tap my activity, it should take you there.

However when I viewed a command similar to what you described where it told me 5 things were unavailable(the ghost copies of my phone), this is what I saw in the activity log and frankly it wasn't all that helpful

Screenshot_20221104-203815_Chrome.jpg

 

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@PBusardo, I just wanted to jump in real fast to see if you saw @Princesss and @Aiden1 reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello everyone,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Cheers,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Best regards,

Dan