In and out of Preview alternating days

[IMHhas]

Google Home on my Pixel phone goes in and out of Preview status on alternating days - especially noticeable now because I only see my Nest Projects when Preview is active. No change on my end, and when I check the Settings under Public Preview the only option is always Leave Preview. What's going on? Is this a bug in Google Home, or is Google messing with it on a daily basis?

[behnamfarokhi]

Hi i'm a regular account, everybody's thousands of bills and your phone will ask you, please make it 🙏🙏

[AndersC]

Hi @IMHhas,

Thank you for posting in the community. I understand you're experiencing some inconveniences with the Google Home app on your mobile device.

To better understand the reason why this is happening, please confirm the information below:

• Make sure the Google Home app is up-to-date.
  To check how to update the Google Home app, refer to Update the Google Home app.
• Force close the Google Home app, then reopen it.
• Tap the account profile (your profile photo or initial).
• Verify that the Google Account shown is the one linked to the Google Home app. To switch accounts, tap the drop-down menu > select another account or Add another account.

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[IMHhas]

I've been keeping the Google Home app up to date. That didn't help with the problem, except that when there was a new update available, installing it would kick the app back into Preview mode temporarily. But the app has been stable in Preview mode for 3 days now, so maybe the issue is resolved?

[IMHhas]

Spoke too soon - the Google Home app spontaneously lost Preview mode again this morning. As always, the app Settings still showed that Public Preview was enabled. This time I was able to restore Preview mode by switching to another Google account, restarting the app, and then switching back to the normal Google account.

[AndersC]

Hi @IMHhas,

Thank you for the update. I appreciate you finding a way to fix this inconvenience by performing some additional troubleshooting on your own.

We're always looking for ways to improve, and we appreciate your feedback.

Don't hesitate to keep me updated if you continue to experience this after the troubleshooting you performed.

Regards,

Anders