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Inconsistent controls between platforms

Boxyc
Community Member

‎12-04-2024 10:27 PM

Hello!

I've recently gotten started with Google Home. I've connected up my TP Link Routers to the app to make use of the LED controls in automation but hit a snag.

When accessing the Home app via my Pixel 8 Pro, I am unable to find any controls on the devices. However, I have access to these actions when locating the devices on my Pixel Watch 2 and Nest Hub Max. Everything appears to be on the latest version available.

Any thoughts on why there's the inconsistency or if it can be resolved?

1 REPLY 1

Jeremyg
Community Specialist
Community Specialist

‎12-10-2024 08:13 PM

Hi @Boxyc,

 

Thank you for posting in the community. I am sorry that you are having issues trying to control your Pixel 8 Pro on the Google Home, but no need to worry; help is here.

I need to know a few things in order to provide you with a better resolution.

  • When did the issue start?
  • What troubleshooting steps have you done so far?
  • Did you receive any notification from the Google Home app?
  • What is the version of the Google Home app? 

I'll be waiting for your response; any additional details you can provide will be helpful.

 

Best regards,
Jeremy.

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