Indoor Camera Auto Away turn on feature

[nyirishman1877]

I currently have 3 Gen1 indoor nest camera's.  I just bought a 4th one but it is a Gen 2 indoor camera.  When I turn on the Away feature for all cameras to turn on automatically.  The Gen 2 camera does not unless i turn it on myself.  Do I need to upgrade my nest aware subscription? So all camera's Gen 1 and 2 ALL turn on at the same time without manually turning one on?

Thank you in advance

I await a response  🙂

[EmersonB]

Hello nyirishman1877,
 

Thanks for posting here in the community and sorry to hear about your home and away assist that's not working well. I know how it feels when something isn’t working the way it should. To confirm have you tried setting up the home and away assist again to your 2nd gen Nest camera through the Google Home App? Hit this link for more steps.
 

Keep us posted.

Best,

Emerson

[nyirishman1877]

I May have to uninstall and remove the 2nd gen device and re register it and do it all over again

[EmersonB]

Hi nyirishman1877,

Thanks for getting back to us. I just wanted to follow up if you are still in need of assistance with this. Feel free to start a new thread and we'll be happy to help.

Best,
Emerson

[EmersonB]

Hello nyirishman1877,

I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Thanks,
Emerson

[EmersonB]

Hey nyirishman1877,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson