JBL Link 10 Pairing Issues

[Ambin]

Just wondering if anyone could help me? I have a JBL

Speaker that was working brilliant until changed my WiFi and now I can't get it to connect to the new one. It just keeps asking for my region after i select my country it keeps coming back to the region selection screen. 

another is it does not list the wifi selection i should be connecting with. Please help. TIA

[Juni]

Hi Ambin

Thanks for posting here in the Google Nest Community.

It seems like this is isolated to iPhone devices only. Could you both try to use an Android phone to set up your devices and let us know if it will make a difference?

I look forward to your response. 

Thanks,

Juni

[Ambin]

Hi. Thanks for your reply. However, i was able to used it before with the same iPhone unit. This trouble came when I changed my ISP that’s the the time I cannot pair my phone to the speaker. I hope there’s still a way this could be addressed. Regards

[Juni]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

Juni

[Ambin]

Hello. Still I can’t pair it with my phone. The speaker can’t detect my wifi in which it’s supposed to be connected. 

[Muddi]

Hi Ambin,

Chiming in, have you tried using a different phone? Also, please make sure that the Google Home app on your device is updated.

Cheers,

Muddi

[Ambin]

Hi. No I haven’t tried yet since I don’t have extra phone. Yes my app is updated. Thanks

[Muddi]

Hey Ambin,

Let's go ahead and try resetting your device. This will help to refresh the settings on your speaker. To reset it, press and hold the mute button for about 15 seconds or until the speaker turns off. Once done, check if you will still have the same issue.

Cheers,

Muddi

[Ambin]

Hi Muddi. Okay will do as instructed. But i tried resetting the speaker via the small whole with a pin. But will try your advise. Thanks

[LovelyM]

Hello there,

Appreciate your help here, Muddi.

@Ambin, I'll be waiting for your update. Let me know if Muddi's suggestion resolves your issue or not.

Kind regards,
Lovely

[Ambin]

Mabuhay from the Philippines!, yes!, i was able to pair my speaker to my iPhone yesterday. Thanks for the support. Regards!

[LovelyM]

Hi Ambin,

No biggie! I'm glad you've got your iPhone connected to your speaker now. Let me know if you still have questions or concerns; otherwise, I'll be locking this thread after 24 hours.

Best,
Lovely

[Ambin]

Hello. Nothing more for now. Thanks again!

[LovelyM]

Hey Ambin,

Great! It looks like we can consider this one complete, so I will lock the thread in a few.

Many thanks,
Lovely