Hello @AhmMothna,
Thank you for posting in the community. I understand that your Chromecast device is kicking you out every time you try to access All Settings and that situation prevents you from performing essential tasks like updating, I appreciate you trying the factory reset the device. Let me help you.
Since the hardware reset didn't resolve the issue, let's try a full power cycle and gather a few more details to help us pinpoint the problem.
Please try this specific power cycle sequence, as it can sometimes clear a deeper software or power issue that a simple button reset does not:
- Unplug Everything: Unplug the Chromecast device from the HDMI port and unplug its power adapter from the wall outlet.
- Wait: Wait for 5 full minutes before plugging anything back in. This ensures the device is fully discharged.
- Re-plug: Plug the power adapter back into the wall outlet first, and then plug the Chromecast back into the TV's HDMI port.
- Test: Once the device reboots, try accessing All Settings again.
If the issue persists, please answer these questions to help us identify the specific cause:
- What model of Chromecast do you have? (Please visit our Help Center to learn more about Chromecast and Google TV Streamer specifications).
- Is the Chromecast connected directly to your TV, or is it plugged into an intermediary device like an AV receiver or an HDMI switch?
- When did this issue start?
The answers to these questions will help us determine if this is a known software bug or if the device needs more advanced troubleshooting.
I'll look forward to your update.
Regards,
Kevin
