Limitations in Routines - media must play last and delay action unavailable

[BratBrat]

Hi there,

We recently moved and my partner added me to the network in our new home. In our old house, I had created a custom wake-up routine for my kids:

• Set media volume
• Play music
• 10 minute delay
• Make announcement
• Tell the weather
• 10 minute delay
• Make announcement
• Stop music

I'm attempting to create a custom routine with the same parameters but running into two issues:

First, "delay action" is no longer available to me. It just does not appear as a choice. I've saved the routines and gone back to edit, and it's still not there.

Second, it insists that media must be last in a routine. So when I add "play music" I am not allowed to add something after. In the past I remember that I got a message saying "media must be last in a routine" but it still allowed me to add actions after it, but now it will no longer allow that.

I have restarted my phone, and I have uninstalled and reinstalled the Home app. Right now, I'm trying to make this work by creating several different routines, but that's really not ideal.

Any suggestions?

[Muddi]

Hey BratBrat,

Thanks for sharing details about the issue here. I know how challenging it is when some options on routines are missing. A few questions: what country are you located in? What is the current firmware version of the Google Home app on your phone? How many accounts are linked on the Google Home app? If multiple accounts, do they have the same issue? Also, have you tried to use a different phone/tablet?

Looking forward to your response.

Cheers,

Muddi

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[BratBrat]

Hi, thanks for these responses. I'm in the US and there are two accounts linked. Checking on the other questions and will respond in a moment...wanted to be sure to respond so this isn't locked.

[BratBrat]

OK. My firmware version is 2.60.60.4. It was updated Nov. 3 (since I posted) but I still have the same issue. I have just tried to make a new routine on my partner's phone - the other one that's linked to our Home - and he has the same issue. I had not tried using a different device until now, but when I try on his phone he has the same limitations.

I have resolved the issue for the moment by creating four different routines in each kid's room for the morning wake-up routine. I can get around the "media must be last" problem by using voice commands instead of Media, but the lack of a time delay is the main unresolved issue.

Thank you!

[Juni]

Hi folks,

Thanks for the help Muddi and Princess.

Hi BratBrat, thanks for posting. I wanted to follow up and see if I could be of any help. What is the make and model of the phone that you are using for your Google Home app? Let’s try to further isolate the issue by using another phone then let us know the result by updating this thread.

Looking forward to your response.

Thanks,

Jun

[BratBrat]

Hi,

I am using a Google Pixel 5a and my partner's is a Pixel 4a. I was using the same phone (5a) in the old house when I set up the routines there. We don't have other phones to try. I know I can't do it on my laptop, but we do have a Pixelbook - I'm not sure if routines are accessible with that but I can try it later this evening. Thanks for checking in!

[Juni]

Hi BratBrat,

Thanks for the response. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Juni

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[BratBrat]

Hi there, thanks for the nudge. I tried this on the Pixelbook but I'm running into some different challenges there that prevent me from accessing Routines. I have the Home app, but when I try to access an existing Routine or create a new one it asks me to download the Google app. Unfortunately, it says the Google app is not compatible with the device. So I'm stuck and unable to view or edit the routines.

So, the current status is that I've tried this all available devices in our Home, and I'm still having the issue I wrote about originally: the option to add a time delay in a Routine is missing (primary concern), and Media must only be last in a Routine (secondary).

[Princesss]

Hi there,

Have you already tried to access it via this link: https://goo.gle/2UZL8VI ?

Best,

Princess

[BratBrat]

That appears to be a link related to cameras. I clicked it on my phone and opened it in Chrome and it tells me to download the Google Home app, which is obviously already downloaded. I'm not really particularly interested in pursuing this on a laptop because I really only use my phone to create or edit routines. It just seems like a weird fluke that I can't add a delay to routines at this point, and it doesn't seem like there's a solution. Maybe with a future update it will fix itself. In the meantime, I've created multiple routines as a workaround. Thank you for trying to help! It seems like it's probably time to end the thread.

[Princesss]

Hi BratBrat,

I'll make sure to let the team know about this. Also, we’d like to encourage you to send a feedback regarding this and for any features that you’re looking forward to using with our Google Nest devices. You can see the instructions on this link: https://goo.gle/2NvQG6R

Best,

Princess