Live Feed Unavailable

[SSTurner]

My wired living room camera has been unable to connect to live feed for a few days now. It will still record and I can view events after the fact. But I cannot connect to live feed. This has been happening fairly frequently, but normally if I turn the camera off and back on, it will fix it. That isn't working this time. Please help, this is making it incredibly difficult to keep an eye on my kids while I'm working.

[LovelyM]

Hello SSTurner, 

Thanks for posting — let’s see what’s going on.

A few questions: is the issue happening when viewing the camera feed in the Google Nest display and the Google Home app? If yes, what troubleshooting steps have you tried? Were there any recent changes made before this happened?

Make sure that your Google Home app and Google Nest device are up-to-date. Perform a power cycle on your entire network by unplugging your Wi-Fi router for five minutes before plugging it back in.

Let me know how it goes.

Best, 
Lovely 

[LovelyM]

Hi SSTurner, 

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Cheers,
Lovely

[LovelyM]

Hey there SSTurner,

I'm checking in to make sure that you've seen my responses. Please let me know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,
Lovely

[SSTurner]

Hello,

Apparently you can't reply to the emails. Just now learned that, so sorry for the delayed response.

Yes, it happens on both the Nest display and the app on my phone. I have tried all of those things, and the live feed did not come back right away. However, a couple days later it spontaneously came back. So it's working for the moment, but this issue has been reoccurring fairly often for some time and I can't seem to figure out why.

[Muddi]

Hi there,

Chiming in, I just wanted to check if you're still having issues streaming the camera? Let us know if you still need help, and the Community will be glad to further assist you.

Cheers,

Muddi

[SSTurner]

Yes, it recently did it again, and it took several tries to get it to come back. It seems like it's getting harder and harder to get live feed back each time it happens. It's back to working now, but not for long I'm sure.

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Muddi]

Hey SSTurner,

I'm happy to know that your issue has been resolved. Let us know if you have additional questions or concerns about your device and we're glad to help.

Cheers,

Muddi
 

[Muddi]

Hello SSTurner,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi