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Lost phone/thermostat E Wi-Fi connection

sskowronek
Community Member

Recently, I lost my ability to control my Thermostat E via my phone. Thermostat E is connected to my Wi-Fi and my phone is connected to Bluetooth and Wi-Fi. What’s up?

2 REPLIES 2

swlang
Community Member

Same with me - I sign in via google and I get caught in a loop right back to the sign in screen - I cannot access my thermostats or cameras - yet when I check my google account it says I have been granted access to my nest account - what is goin on?

EdmondB
Community Specialist
Community Specialist

Hello everyone,

 

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: Have you tried signing in on a different phone? Did you try restarting your device? Are you having the same issue if you sign in on the https://goo.gle/2qjvVSU?

I look forward to your response.

Best,
Edmond