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Matter smart plug can't connect to thread network, on Nest/Google Wifi mesh

RobertT
Community Member

Hi folks!

I've set up a Matter smart plug (worked very nicely) but am having trouble with the second - I get the error in Google Home app "Can't connect to thread network NEST-PAN-****".

This second plug is in an outbuilding, which has a Google Wifi unit in it. This is connected to the main router (a Nest Wifi) via ethernet cable, because the Wifi signal doesn't reach the outbuilding.

My guess is that the smart plug in the outbuilding is somehow trying to directly reach the Matter hub over a separate Wifi signal (which presumably one of the Nest minis in the main house). Might that be it?

How might I resolve this so the smart plug works in the outbuilding?

Thanks!

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