Missing QR code on outside camera

[Pippped]

I have an outdoor nest camera and it recently became disconnected from the app, but there is no QR code on the camera base. Anyone have any advice on how to reconnect it?

[jenniffert]

Hi Pippped,

Thanks for posting in the community! I understand your Nest Cam Outdoor has disconnected from the app, and you're having trouble reconnecting it because the QR code is missing from the unit. No worries, I can definitely assist you with this!

To provide the most accurate steps to get your camera back online, I’d like to ask for a few details:

• What is the specific generation of your Nest Cam Outdoor? Here’s a helpful article about how to identify the model of your device.
• Could you confirm which app you are using?
• Have you tried re-adding your camera using the setup code instead of the QR code?
• Where was the device purchased, and was it bought new or used?

You may also find the following article helpful for tips on how to find and enter the setup code: Troubleshoot QR code scanning with your phone’s camera.

I look forward to your response.

Best regards,

Jenniffer