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Move to new home camera is still reading offline

Cadd
Community Member

Recently moved and had to unplug all my cameras in new house cameras plugged back in green light on camera still not showing up in app same camera is offline how to fix

2 REPLIES 2

MetalGlacier
Silver Product Expert
Silver Product Expert

Nest Cams rely on a stable internet connection to stream video. Did you connect them to the new wifi at your home?

MplsCustomer
Bronze
Bronze

@Cadd 

Are you using a new or different Wi-Fi router/modem in your new house? If so, did you set your network name (SSID) and password to the same values used at your old house?

If not, did you remove your cameras from the Google Nest app or Google Home app and do a factory reset before reinstalling them?

https://support.google.com/googlenest/answer/9223711