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Multiple devices shows disconnected from Google home app

Alkghost
Community Member

All the fans and lights all of a sudden show disconnected on my Google home app. Now I cannot control none of the lights or fans. Anyone have any tips😒

2 REPLIES 2

cifuentesj
Community Specialist
Community Specialist

Hi @Alkghost,

 

Thanks for reaching out to our community space, and I'm sorry to hear you're running into some trouble with your fan and lights appearing offline on the Google Home app. I'm here to help you figure out what's going on and find a solution together. To assist you further, please provide me with the following information.


 

  • Have you experienced any power outages in your area?
  • When did this issue first start?
  • Were there any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
  • When you open the Google Home app, did you see an error message on the Google Home app screen?
  • What is the model of your smartphone?
  • What are the troubleshooting steps you've already tried?

Thank you for your attention. I await your response.

 

Sincerely, 

Jeremy


 

Jeremy

I have similar issues 

No reason for occurrence and will not remain connected.

I reset router

Removed from power supply 

No outages 

No storms 

Re-linked all related apps like Phillips and feit and still will not connect 

If I can get a reconnect it drops within 24 hours..All at same time 

Router is 10ft from 3 of the devices so no interference and scan shows full connection through att