My Google Home won't link to Vivint, but Recognizes ADT in my parents' Google Home

[odessaflmom]

I am part of two homes in Google Home -- mine and my parents'.  My parents have ADT, and I have Vivint.  Since I joined my parents', Vivint stopped working.  I try to link to it, and it says "try again." When my automation runs, Google Home says ADT worked successfully.  It seems like it is recognizing my parents' ADT in my home, and it seems it's blocking Vivint.  

Has anyone had this issue? 

[Juni]

Hi odessaflmom,

Thanks for reaching out. Did you attempt to link it to your parent’s home structure? Try to relink it to your home structure and observe if it will make a difference.

Regards,

Juni

[odessaflmom]

Hi! Sorry. for some reason, this was going to my spam folder. 😞   The ADT is linked to my parents'.

[Juni]

HI odessaflmom,

Got it. Try to relink Vivint to your home structure and observe if it will make a difference.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Muddi]

Hey odessaflmom,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have
 

Best,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Juni