My first generation camera does not get notifications anymore it just stopped last Sunday 4am please

[Swenny]

My first generation nest camera doesn't work any more. I get live feed but thats it yes im a subscriber WiFi good but red light is on the camera tried everything. Please help 

[homatz]

It sounds like your first-generation Nest Cam is experiencing an issue where you can only get a live feed but nothing else, and the camera has a red light. Here are some troubleshooting steps to try:

1. Check the Power & Cable

• Ensure the camera is properly plugged in and the power adapter is working.

• Try a different USB cable and power adapter (if possible).

• If using an extension cable, remove it and plug the camera directly into the outlet.

2. Restart the Camera

• Unplug the camera for 30 seconds, then plug it back in.

• Wait a few minutes to see if the red light turns off.

3. Check Wi-Fi Connection

• Even if your Wi-Fi seems good, the camera may struggle with connectivity.

• Move the camera closer to the router to test.

• Restart your router by unplugging it for 30 seconds.

4. Reset the Camera

• If the red light persists, perform a hard reset:

  • Press and hold the reset button (on the back) for 10+ seconds until the light flashes yellow.

  • Set it up again in the Google Home app (since Nest migrated to Google Home).

5. Check for Service Outages

• Visit Google Nest Status Dashboard  to see if there’s an outage.

6. Update Firmware

• After resetting, ensure the camera updates to the latest firmware.

7. Contact Google Support

• If none of these steps work, your camera may have a hardware issue.

• Contact Google Nest Support  for further help.

Since it’s a first-gen model, it may no longer receive updates, which could cause compatibility issues. If all else fails, you might need to consider upgrading to a newer model.

Let me know if you need more details!

[iqbal1]

same issue

[Derickf]

Hi folks,

Thank you for posting in the community, and to @homatz for the recommendations! I'm sorry to hear your Nest Cam (1st gen) is no longer sending notifications and is showing a red light, despite the live feed working, your active subscription, and a strong WiFi signal. I appreciate you confirming that you've already tried troubleshooting steps. I’m happy to assist you.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
Let me know if you have any other questions.

Best regards,
Derick.

[WillyEcker]

It might be due to a network issue, a problem with the camera's software, or a disruption in the notification settings on your device. Start by checking if the camera is still connected to your Wi-Fi network and has an active internet connection. Make sure that notifications are enabled for the camera in your app settings. If these are fine, try restarting the camera and your router. Finally, ensure your camera's firmware Brazilian blowout is up to date, as outdated software can sometimes cause connectivity issues.