My first generation camera does not get notifications anymore it just stopped last Sunday 4am please

[Swenny]

My first generation nest camera doesn't work any more. I get live feed but thats it yes im a subscriber WiFi good but red light is on the camera tried everything. Please help 

[homatz]

It sounds like your first-generation Nest Cam is experiencing an issue where you can only get a live feed but nothing else, and the camera has a red light. Here are some troubleshooting steps to try:

1. Check the Power & Cable

• Ensure the camera is properly plugged in and the power adapter is working.

• Try a different USB cable and power adapter (if possible).

• If using an extension cable, remove it and plug the camera directly into the outlet.

2. Restart the Camera

• Unplug the camera for 30 seconds, then plug it back in.

• Wait a few minutes to see if the red light turns off.

3. Check Wi-Fi Connection

• Even if your Wi-Fi seems good, the camera may struggle with connectivity.

• Move the camera closer to the router to test.

• Restart your router by unplugging it for 30 seconds.

4. Reset the Camera

• If the red light persists, perform a hard reset:

  • Press and hold the reset button (on the back) for 10+ seconds until the light flashes yellow.

  • Set it up again in the Google Home app (since Nest migrated to Google Home).

5. Check for Service Outages

• Visit Google Nest Status Dashboard  to see if there’s an outage.

6. Update Firmware

• After resetting, ensure the camera updates to the latest firmware.

7. Contact Google Support

• If none of these steps work, your camera may have a hardware issue.

• Contact Google Nest Support  for further help.

Since it’s a first-gen model, it may no longer receive updates, which could cause compatibility issues. If all else fails, you might need to consider upgrading to a newer model.

Let me know if you need more details!

[iqbal1]

same issue