Hi
Thanks for reaching out to our community space, and I'm sorry to hear that you're running into some trouble with your Google Home device trying to set up your device on the Google Home app. I'm here to help you figure out what's going on and find a solution together.
To help you further, please provide the following information.
- What is the model of your Google Home device?
- When did this behavior first begin?
- Have you experienced any power outages in your area?
- Have you tried connecting the Google Home devices to a different power source?
- What is your smartphone's model?
- How many Google Home devices do you currently have?
- Are there any other devices experiencing the same problem?
- How far is the modem from your Google Home devices?
- What are the troubleshooting steps you've already tried? If so, which steps have you tried already?
- May I know who the internet provider is?
- Have there been any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
Thank you for your attention. I await your response.
Sincerely,
Jeremy
