02-11-2023 04:40 PM
Please help
02-15-2023 02:21 PM
Hey Gazza3327,
Thanks for reaching out — let me help.
A few questions: when did it start happening? Is your speaker plugged directly into a wall outlet or surge protector? Also, when the speaker or display is plugged into the wall outlet, does it show any LED lights that indicate that it has power?
Give these steps a try:
Note: Don't plug the power adapter from the faulty speaker or display into the device that works, as the adapter may have caused the issue.
Let us know how it goes.
Best,
Alex
02-19-2023 08:20 AM
Hello there,
Checking back in to see if the troubleshooting shared above helps. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Regards,
Alex
02-20-2023 11:18 AM
Hi Gazza3327,
We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.
Thanks,
Alex