My google nest audio isnt powering on

[Gazza3327]

Please help 

[Azarco]

Hey Gazza3327,

Thanks for reaching out — let me help.

A few questions: when did it start happening? Is your speaker plugged directly into a wall outlet or surge protector? Also, when the speaker or display is plugged into the wall outlet, does it show any LED lights that indicate that it has power?
 

Give these steps a try:

1. Plug your speaker into a different wall outlet.
   Note: Make sure they are not connected to a surge protector to rule out all other hardware.
2. Discharge the speaker or display:
   1. Unplug the power adapter from the outlet and the speaker or display.
   2. Leave it unplugged for 20 seconds.
   3. Plug the power adapter into the speaker or display.
   4. Plug the other end of the power adapter into a wall outlet that works.
   5. Check if any LED lights would appear on the back of the speaker or display.
3. If you have a second speaker, use the power adapter from the one that currently works.

Note: Don't plug the power adapter from the faulty speaker or display into the device that works, as the adapter may have caused the issue.

Let us know how it goes.

Best,

Alex

[Azarco]

Hello there,

Checking back in to see if the troubleshooting shared above helps.  Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Azarco]

Hi Gazza3327,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 

Thanks,

Alex