NEST HUB MAX

[Isabelle53]

I have a Nest Hub Max, I tried setting it us over a year ago and become completely disillusioned and put it away. Today i thought I would torment myself again and started to set it up. I get part way though and it says "This Nest Hub Max is connected to another account or home". This was a new unit when I purchased it - so no one else has used it. I have reset to factory settings, deleted the Google Home app and re downloaded it. Gone through the whole set up again, only to get the same message. HELP

[MplsCustomer]

@Isabelle53 

When you tried setting it up originally, did you set it up in a different Google Nest "home/structure" than the one you're using now, or using a different Google Account than the one you're using now?

[Isabelle53]

I cannot remember, i have changed my email address, but I have gone into Google and it only shows one email address.  I have no idea how to see what I did originally.  I thought resetting all of these things would have gotten rid of that

[MplsCustomer]

@Isabelle53 

I think, unfortunately, that Google Nest does not have any way of changing the gmail account attached to a Nest Account.

Are you certain you performed the factory reset of your Nest Hub Max as described here?

https://support.google.com/googlenest/answer/7073477?hl=en&sjid=16491247256670027634-NC#zippy=%2Cgoo...

If so, you could try this process of unplugging your Nest Hub Max 11 times, as described here (though that doesn't seem to work for everyone):

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Resetting-a-Goggle-Nest-Hub-Max/m-p/135...

[Alex_S]

Hi everyone,

Isabelle53, have you had the chance to try the steps MpIsCustomer has shared here? How’s it?

Thanks for the help, MpIsCustomer.

Regards,
Alex