Need New Nest Doorbell Battery Backplate

[543676879809]

My backplate has been damaged due to inclement weather and is not clicking in as well as it should. I would like to replace it with another if at all possible. I can purchase it as well if at all possible. It was bought last year at best buy and should hopefully be within any warranties. Thank you.

[MplsCustomer]

@543676879809 

If it's within the 1-year warranty, you could try contacting Support: https://support.google.com/googlenest/gethelp

Google Nest, however, does not sell spare parts.

[janthadeus]

Hey 543676879809,

We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate the help, MplsCustomer and Emerson.

Thanks,
JT

[EmersonB]

Hi everyone,

@543676879809 I'm sorry to hear about your experience on your Nest doorbell (battery) back plate. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.
 
Thanks,
Emerson

[janthadeus]

Hi there,

I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Regards,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Best,

JT