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Need help with wi-fi

Shewren
Community Member

I am living out of state taking care of my 90 year old dad. I changed my AT&T router password but now none of my Nest equipment will connect. I can’t be there physically to connect to my home Wi-Fi. Any ideas how I can connect the cameras,, thermostat, etc when I not even in the same state? TIA

1 ACCEPTED SOLUTION

kiltguy2112
Silver Product Expert
Silver Product Expert

Your going to need to change your wifi password back to what it was.  When you make changes to your wifi, your phone needs to be present on the same network to make the changes. 

View solution in original post

6 REPLIES 6

kiltguy2112
Silver Product Expert
Silver Product Expert

Your going to need to change your wifi password back to what it was.  When you make changes to your wifi, your phone needs to be present on the same network to make the changes. 

Unfortunately when I put the old password back on it still won’t connect.

Thank you I finally got it to accept the old password 

 

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@kiltguy2112, thanks for the help!

 

@Shewren, glad to know that you got it working. Let us know if you have other questions and we'd be glad to help!

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Shewren,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

 

EdwardT
Community Specialist
Community Specialist

Hi Shewren,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward