Need to remove wrongly installed Mounting bracket for Google Nest Hello Doorbell (wired)

[Hegzo]

I need to remove my Nest Hello Doorbell (wired) to reset it to factory see settings but the installer placed the mounting hole on top (upside down) and when I insert the removal tool into the hole, there is nothing to release. Before I use a small straight edge screwdriver to force it out, anyone has a suggestion? 

Thank you,

Amr

[Lance_L]

Hello Amr,

Thanks for reaching out to the Community.

If you still need help in removing the Nest doorbell, you may contact a Nest Pro to help you with the device. In the US, you can contact our installation partner, OnTech. For all other countries, you can book an appointment with a Nest Pro. You can check out this handy guide for information on Google Nest professional installation services.

Let me know if you have any questions.

Best,

Lance