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Nest Aware Subscription

RJTAB
Community Member

I received an Email below saying that I have not paid for 6o days.

However, I renewed my annual subscription on 26th May 2022, under reference NG612927133537.

How do I correct this information.

 

RJTAB_0-1693132295667.png

 

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@RJTAB 

If you renewed your Nest Aware subscription in May 2022, wouldn't your one-year subscription have expired a couple of months ago?

MplsCustomer.

You are correct. It was a 1st Generation Nest Aware Account, and looks like I received no reminders, so it just expired.

Now I seem to have two problems.

1, The Camera and property is in Barbados, and I am in the UK.

2, If I set up a new Google Home Account, while in the UK, how do I link that to the Camera in Barbados.

Any help would be appreciated. 

@RJTAB 

You could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

MplsCustomer,

Many thanks for all your help I will do just that. 

CDH
Community Member

Possibly