Hello. I purchased a Nest E thermostat over a month ago. It works great in the house. The issue I'm having is the thermostat shows online and is connected to my correct wifi (we have multi ban wifi router) but on my phone it keeps saying offline. But, it is not offline. My husband and I have the same phone, same service and we are connected to the same Google home app. His shows connected but recently mine keeps showing offline even though it is not. We are both up to date on versions as well. I reconnect and 2 hours later my phone will show offline. We did have to have a c wire installed so it is not a battery issue, I have detection for wifi disruption notifications set up on my phone so I know my wifi has not dropped. I had a Nest learning thermostat in my last apartment before i bought a house and never had this issue. Anyone else having this issue with the Nest E?
I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you tell us the phone you're using (Android, iOS)? When did it start happening? Also, did you make any changes on your phone settings?
After 4 hours and no a/c we figured it out. Hahaha we had an old thermostat and when it was "professionally installed" by the previous home owner, they had two of the same colored wires for ground and hot.... Thank you!