Philips hue unable to connect to my account

[wbatt1983]

Hi all,

Hopefully somebody can help.

So, I have a home hue set up and it will not connect to my google home app.

I have gone through the option to add a "works with google" device via the google home app. I select Hue from the very long list and I go through the authorisation and allow it to have access.

The skinny wheel appears and the  the google home app goes back to the home screen and along the top it says "connect to philips hue" but it just goes round in a loop. It doesn't show any hue devices in my google home app.

I have deleted my hue account, cleared my hue hub, created a test home in google home and tried to add that way, but it still will not add.

I had then created a new Gmail account and then connected hue to that and it worked. 

I then tried to reconnect back to myoriginal google account, but still it won't connect.

Is there a setting somewhere that I need to change?

Thanks.

[Azarco]

Hey wbatt1983,

We're sorry for the trouble this may have caused you — let's see what's going on. 

A few questions: do you have a Philips Hue bridge that controls your lights or are you using Philips Hue Bluetooth-enabled lights? Was it working before? Try rebooting your devices, phone and router to refresh the connection. Also, uninstalling and reinstalling your Google Home app might work too.

Looking forward to your response.

Thanks,

Alex

[wbatt1983]

Hi,

Sorry, I forgot to update this.

I have resolved the issue.

When trying to link a device via google home, it will always open your default web browser. Install another browser (I used samsung browser) and set that as the default browser.

After that is done, reload Google Home and and then go through the linking a provider step and it will link fine.

I hope that helps others.

Regards

Wayne.

[Azarco]

Hey wbatt1983,

Thanks for updating the Community forum of your resolution — it's a big help! Feel free to let us know if you have other questions or concerns.

Best,
Alex

[Azarco]

Hi wbatt1983,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Alex