Nest Keeps Disconnecting When I leave the House or When I am at Home

[mabizz12]

I have a Nest Learning Thermostat - the unit keeps disconnecting from wi-fi when I am at home or traveling. Nothing has changed in terms of internt provider or equipment in the house. 

Anyone else run into this problem? 

[POed]

I have been having the same problem.  It's very random but occurs often enough that I will not buy another Nest product.

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry for the delay. I'd like to take a closer look at it. A few questions: in what country are you located? Do you see any messages or codes on your thermostat or in the app? Please check your thermostat's power readings. 

Have a look at this guide:

1. Go to your thermostat Quick View menu.
2. Go to Settings.
3. Look for Technical Info.
4. Select Power.

Best,

Jenelyn

[POed]

I ended up selecting my 2.4G connection as opposed to the 5G wi-fi.  Shame that this is not reliable with the faster connection

[Jenelyn_O]

Hi POed,

Thanks for keeping me in the loop. I suggest to continue monitoring it. Please feel free to let us know if anything comes up, while your Nest Thermostat is connected to your 2.4 GHz internet connection.

Regards,

Jenelyn