Nest Offline

[Avoss1983]

My nest hub only allows me to access it when I am in the wifi network. When I try to call away from home from my app, my nest displays "offline." Why is this?

[LovelyM]

Hello Avoss1983, 

Thanks for reaching out. We'd love to help.

You can call your Google Nest Hub using your Google Home app by using the Call Home icon on the Home screen. That's because you need to be on the same Wi-Fi network to be able to manage and make changes to your display.

Hope this answers your question.

Best, 
Lovely

[LovelyM]

Hi Avoss1983, 

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Cheers, 
Lovely

[LovelyM]

Hey again Avoss1983, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Thanks, 
Lovely