I'm sorry for the late response. I wanted to stop by and see how I could help.
@Patrick_Caezza, thanks for giving assistance.
@Tanquen, In addition to the above, Nest Protects are only compatible with WPA2 Wi-Fi security on the 2.4 GHz channel. You can check these Nest Protect technical specifications and Update Wi-Fi network and router settings links for more details. Also, here's additional setup link.
Please let me know if that helps.
We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.
Thanks for the help here, Patrick_Caezza, Mark, and Emerson.