Nest Thermostat (3rd generation) will not connect to router or app! Help

[VickiATL]

Is anyone else having problems with their NEST thermostat today?  I cannot reconnect to my network. I have tried all troubleshooting including restarting the modem, resetting it to factory default, and restarting it. All other devices are connecting to my network with no problems.

[VickiATL]

Turns out the thermostat needs to be replaced and Google will send a replacement as it is still under warranty. I really appreciate their customer service.

[Jhonleanmel]

Hi VickiATL

We're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind.

To confirm, are you getting a message when trying to set it back up?

Best,

Mel

[VickiATL]

Hello Mel, The message is failed to connect. It is finding my network now. But when I try to connect to it, it consistently states failed to connect. I contacted customer support, we checked the power, and they explained that it is still under warranty and I qualify for a replacement. I am happy with this resolution. I will try Nest again since customer service has been so helpful.

[EdwardT]

Hi VickiATL,

Thanks for the update. I'm glad to hear that you were able to get a replacement. Let us know once you receive it. Keep us posted.

Thanks,

Edward

[EdwardT]

Hi VickiATL,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi VickiATL

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[VickiATL]

No, I do not have any other questions or concerns. Thank you!

[EdwardT]

Hi VickiATL,

Thanks for the update! I will be locking this thread in 24 hours. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward