Hi, I have a total of 3 nest devices in my townhome and one of them is randomly shutting off due to losing power. It states that the rh cable is not connected. I’ve taken off the nest and confirmed the cable is in fact connected. When I reset the power from the power box it seems to get it working again and problem is solved. But unfortunately after several hours it will go through the same problem. I’m not sure if this is a nest issue or an HVAC issue at this point and any help would be greatly appreciated!
I'm sorry to hear that your Nest thermostat is not holding a charge. I'd be happy to take a look into this for you.
It appears that your system may not provide enough power or any power to either the thermostat or a specific wire (so the thermostat can’t complete a circuit and shows the message). Let's sort this out.
I'll look forward to your response.
Thank you so much for your advice! I had one of the maintenance people come and they changed the filter and it worked for a bit. The problem is that it works but then stops so it’s hard to tell if the situation is resolved or not. It stopped working but turns out the internet went out so it stopped for all of the thermostats. I will continue to monitor to see if the problem persists. Since I don’t have access to the AC unit since it’s a rental townhome inside an apartment complex I don’t have access to the HVAC generally.