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Nest Thermostat Not Working Alert

Community Member

When we purchased and installe dour Nest thermostat I thought there was a way that I would get an alert on my phone if it stopped working.  We live far away from the home with the thermostat.  It stopped working 7 days ago but I got no alert.  The only way I found out is that somebody rented the house.  Is there some way to set up an alert so that I'm informed on my phone that it isn't working??


Community Specialist
Community Specialist

Hi Helen3,


I'm sorry for the late reply. I'd love to help.


In the Nest app or the Google Home app settings, you can adjust what type of alerts you will get and how you want to be contacted. Then, you can easily seek out and contact HVAC-trained Nest Pro technicians through the alerts themselves.


Have a look at this article and let us know if you need more help.


Best regards,


Hey there,


I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.


Best regards,


Community Specialist
Community Specialist

Hello Helen3,


One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.