Nest Thermostat keeps changing

[Jiggy1]

 My nest thermostat keeps changing to 65 in the middle of the night.  I just had it replaced because the other one did the same thing.  I don't get it all the settings are turned off.

[willnww]

Press the schedule button, delete the one that’s changing it to 65 each night

[Jiggy1]

I wish that was the issue but unfortunately it's not.  There is nothing scheduled and all settings are turned off. I just had this thermostat installed.

[EdwardT]

Hi folks,

@willnww, thanks for the help!

@Jiggy1, thanks for reaching out and I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this. To isolate the issue, could you check the Nest Energy History to see the reason why your Nest Thermostat is changing the temperature? You can click on this link to learn more about this.

Thanks,

Edward

[Jiggy1]

I've tried everything you're about to tell me to do.  It's simply just an issue with this thermostat. 

[EdwardT]

Hi Jiggy1,

Thanks for the response. What does the Energy History show about the change in the temperature?

Thanks,

Edward

[Jiggy1]

It keeps saying it was changed by me

[EdwardT]

Hi Jiggy1,

Thanks for letting us know. That's interesting. If it's showing your name, that means it was changed using the app. Are there any other devices with your account logged into it?

Thanks,

Edward

[Jiggy1]

There aren't any other devices yeah I thought it was interesting as well. Why would I change my temperature down to 64° my home is cold at 74°.   I wanna say there's an issue with the app.

[EdwardT]

Hi Jiggy1,

We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[Jiggy1]

A1 Air tried, Nest customer service tried, answers on Google didn't help.  I'm just going to say these devices are defective 

[EdwardT]

Hi Jiggy1,

I understand that this is frustrating especially if you already tried a lot of platforms to get answers. Let us know if you've fill out the form so we can take a closer look.

Thanks,

Edward

[Jiggy1]

Just filled it out don't know how that's going to help

[EdwardT]

Hi Jiggy1,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward

[Jiggy1]

Thank you. They have already reached out to me.  They want to send me another thermostat but I've turned the offer down. This one I have is brand new and is the 2nd one that has the issue.  I'm sure it's the Nest app with the issue. 

[EdwardT]

Hi Jiggy1,

Thanks for the response. I would suggest to continue the conversation with our team if you want to continue the troubleshooting.

Thanks,

Edward

[Jiggy1]

They're not troubleshooting they're trying to replace it.  

[EdwardT]

Hi Jiggy1,

I understand. To isolate the issue if this has something to do with your account, could you try setting it up using a different email address?

Thanks,

Edward

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Edward's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Edward.

Regards,
Ryan 
 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan