Hello Jbaugh4663,
Thanks for posting and apologies for the late reply. I know how it feels when something isn’t working the way it should.
To confirm: may I know what Nest products you use for the home/away assist? Does the issue happen only on your phone? Have you tried using a different mobile device like iPad, tablet or a spare phone?
Could you check if the “What decides if you're home” option uses your phone location? Here’s how:
- Open the Nest app.
- Tap Settings Nest settings icon.
- Select Home/Away Assist.
- Choose What decides if you’re home.
- Select Use phone location.
- Tap the switch to expand the menu. This will show a list of all the people with shared control of your Nest home.
- Tap your name.
- Tap the switch to enable or disable phone location for Home/Away Assist.
Note: Each person can only use one phone to share one phone location at a time. If you’ve already enabled phone location on one phone, enabling it on a different phone will disable it on the first phone.
Keep me posted.
Best,
Emerson
