09-17-2022 11:03 AM
I am unable to use my iPhone for the Nest app to determine my location to determine if I am home or away. The app message says, “
It’s been a few days since we've heard from your phone.
For now it's not being used for Home/Away Assist. Check your phone's location settings.
My iPhone location settings are turned on and Nest is set to always.
09-29-2022 02:48 PM
Thanks for posting and apologies for the late reply. I know how it feels when something isn’t working the way it should.
To confirm: may I know what Nest products you use for the home/away assist? Does the issue happen only on your phone? Have you tried using a different mobile device like iPad, tablet or a spare phone?
Could you check if the “What decides if you're home” option uses your phone location? Here’s how:
Note: Each person can only use one phone to share one phone location at a time. If you’ve already enabled phone location on one phone, enabling it on a different phone will disable it on the first phone.
Keep me posted.
10-03-2022 11:21 AM
Thanks again for helping here, @Ebedia.
@Jbaugh4663, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.
10-04-2022 11:34 AM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.