Nest cam

[André]

Just bought a new Nest cam. I cannot connect, I keep receiving the message « problem connecting to the cloud, try again later »

[David_K]

This Reddit thread has some good suggestions:

Fix the “Problem Connecting to Cloud” Google Home Nest WiFi Issue : googlehome

[André]

Doesn’t work

[janthadeus]

Hi folks,

I appreciate your help, @David_K.

Thanks for reaching out. We’re sorry to hear that. No worries, let’s sort this out — a few questions: what’s the color of the LED status light? What’s the model of your Nest camera? How far is your Nest camera from the router? Do you have an Android or iPhone? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Give these steps a try:

1. Close all the apps running in the background of your phone, reopen the Google Home app then try pairing it again.
   Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
2. Restart your router or modem, unplug it from the power outlet, wait for 1 to 2 minutes then plug it back in.
3. If all else fails, factory reset your Nest camera.

Let me know how it goes.
 

Thanks,

JT

[Jhonleanmel]

Hey everyone, 

@janthadeus, appreciate your helpful responses. 
@André, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

[Jhonleanmel]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel