I am unable to use my iPhone for the Nest app to determine my location to determine if I am home or away. The app message says, “
It’s been a few days since we've heard from your phone.
For now it's not being used for Home/Away Assist. Check your phone's location settings.
My iPhone location settings are turned on and Nest is set to always.
Thanks for posting and apologies for the late reply. I know how it feels when something isn’t working the way it should.
To confirm: may I know what Nest products you use for the home/away assist? Does the issue happen only on your phone? Have you tried using a different mobile device like iPad, tablet or a spare phone?
Could you check if the “What decides if you're home” option uses your phone location? Here’s how:
Note: Each person can only use one phone to share one phone location at a time. If you’ve already enabled phone location on one phone, enabling it on a different phone will disable it on the first phone.
Keep me posted.