Nest app to Google home transition

[NotSoHappy]

I have Nest aware and have been using the Nest app.  Today I tried the Google Home app.  The cameras show up but says there are no Nest Aware compatible devices. How do I get the two to communicate correctly (ie get my Nest Aware subscription to be recognized)?  Yea I’m signed into the same account…

[MplsCustomer]

@NotSoHappy 

Do you still have access to history in the Google Nest app? And if you go to Settings | Nest Aware in the Google Nest app, does your Nest Aware subscription show?

This is just a guess, but perhaps you're getting that message in the Google Home app because you don't have any of the newer cameras that work ONLY in the Google Home app. We have 2 of the newer cameras as well as several of the older cameras, so Nest Aware shows as active in both apps.

[NotSoHappy]

@MplsCustomer Yes I have access to the full 24/7 history in the Google Nest App. And yes the Nest Aware subscription shows up there.  I guess that could be that I dont have the newer cameras and that that is the issue in the Google Home App.  If I add a newer camera to the Home App, will I regain the 24/7 coverage on all my cameras? Or just the newer one thats added?

[MplsCustomer]

@NotSoHappy 

If you have a Nest Aware or Nest Aware Plus subscription, it applies to all of your cameras and doorbells, old and new, but you will access history for your older cameras and doorbells in the Google Nest app and you will access history for any newer cameras and doorbells in the Google Home app. You need to be logging onto the Google Nest app and the Google Home app with the same Google (gmail) account and all of your cameras and doorbells need to be in the same Google Nest "home/structure".

You refer to "regaining the 24/7 coverage on all of your cameras", but you say you still have access to "the full 24/7 history in the Google Nest app". For your older cameras, you CANNOT see history in the Google Home app; that's how Google Nest has designed it.

[Juni]

Hi folks,

Thanks for the help, MplsCustomer.

NotSoHappy, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

[LovelyM]

Hello NotSoHappy, 

Chiming in — how's it going? Still need our help? We want to ensure you're all set, so feel free to reply to this thread.

Best, 
Lovely

[NotSoHappy]

I had a follow up question, but whatever system monitors posts flagged it as “spam” and deleted it.  Since then I figured it out

[AbigailF]

Hey there NotSoHappy,
 

Thanks for the update. Just one quick final check in here. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 

Thanks,

Abi