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Nest cam (battery) and nest doorbell not connecting to 5G network

Halllie
Community Member

I’ve just set up 5G internet and my Google wifi points are working but not my nest cameras or doorbell! Please help! Tried factory reset on a camera and it still won’t find the camera!

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

Do you get an error with a numeric code at all? What exactly happens in the app? Here are some steps you can try:

Troubleshoot connecting to the app or Wi-Fi - Google Nest Help

aatienza
Community Specialist
Community Specialist

Hey Halllie,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, davidking.

 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in — how's it going with your Nest camera (battery) and doorbell? Still need our help? 
 

Thanks for the help, davidking and Archie.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 

 

Best,

JT