Nest door bell

[LK265]

I have the Nest doorbell/video hardwired to my front door.  It was used by the previous owner.  I did the recommended factory reset but when I tried to connect it to the app it still said it was associated with the old account?  How do I switch this over to my account?

[David_K · Accepted solution]

The previous owner must not have removed it from their account. That's a requirement for you to be able to set it up. Unfortunately, you'll need to wait until their video history expires before you'll be able to set it up.

Camera is connected to another account - Google Nest Help

[lumpus]

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