Nest doorbell video keeps getting deleted?

[Mullins]

We are new to the smart home world, can any explain how the video keeps getting deleted without us doing it. I do understand after some time things may go to the cloud but this is different, our video is gone the next day? Anyone please help!!!!!

[MplsCustomer]

@Mullins 

Do you have a Nest Aware or Nest Aware Plus subscription?  (https://support.google.com/googlenest/answer/9546397?hl=en&co=GENIE.Platform%3DAndroid)

[aatienza]

Hey folks,

@Mullins I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie