Help with Cync Smart Plug

[Andhanni]

After many years, I have finally found having some automation in the home is worth the investment.  To that extent I joined the Google Home world.  With the Nest Door Bell and a Camera/spot light outside I started to feel a sense of what I was missing and the value it offered.  Now I know who is at my door even when I am not home and have lights come on as I pull into my driveway at night.

The next logical step was to  add a few smart plugs to schedule some lights for select rooms. Research told me that 2 of the best products are the tp-link KASA Smart Plug and the Cync Indoor Smart Plug.  This post is about the later of these two items the Cync Indoor Smart Plug (KASA unavailable at all local stores atm).  I found at my local Best Buy and 2 Cync plugs in stock and I could work on them over the weekend and get everything set for simple steps.

I read the instructions and plugged in one of the devices.  On my Droid Phone I opened the Google Home App and could not add the device.  I have reviewed the KB Article on the Nest Community that says the Google Home should discover without any issue these plugs especially since they are among the Seamless setup devices mentioned in this other KB Article.

So after spending an hour an attempting everything I could think of as it says I do not need an app from GE (and I don't want another app if I can avoid it). I am looking to the community knowledge for any help they can offer.

Thank you in advance.

[Azarco]

Hey Andhanni,

Thanks for the love — let me help you in connecting your Cync plugs.

What's the exact name and model of your plugs? We want to make sure your plugs are one of the devices that can be set up seamlessly. Also, you need the Cync app to make sure that your plugs can be found on the native app and to better isolate if it's only happening with the Google Home app. 

Give these steps a try if the Google Home app can't find your bulb or plug during set up.

1. Turn the device off for 10 seconds then turn it back on.
2. Make sure you have the latest version of the Google Home app.
3. Reboot your speaker or display.
4. Force close the Google Home app.
5. Factory reset your speaker or display.

Note: If your bulbs or plugs don’t show up in either the Google Home app or the Cync (C by GE) app, they probably need to be factory reset. Your bulbs or plugs might also use older firmware, so follow the second factory reset sequence if the first sequence doesn’t work.

Best,

Alex

[Princesss]

Hi Andhanni,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi Andhanni,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess