Nest/google home

[Mat77]

Bonjour, dans l'application nest, connectée avec mon compte Google, je n’arrive pas à rejoindre ma maison.

J’ai supprimé hier soir ma maison et souhaite la recuperer...

Elle est bien proposée dans la liste, j’indique tous les renseignements et la localise mais au moment de l’association ça ne fonctionne pas, j’ai un message "Un problème est survenu lors de la connexion au service Nest. Veuillez réessayer dans quelques minutes." 

[tajennifer]

Hi Mat77,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the connection to your home. I understand how frustrating this situation can be. But don't worry; help is here. In this case, you can try the next steps to solve the app connection:

• Check internet connectivity and ensure that your device has a stable internet connection and is working properly.
• Please restart the app by closing the app completely and then reopening it.
• Restart your mobile device; sometimes, restarting your smartphone can resolve app-related issues. Turn off your device, wait a few seconds, and then turn it back on.
• If the Google Home app continues to malfunction, try clearing the cache and data of the app.
• And the last step will be to try to delete and reinstall the app. This simple step can resolve temporary glitches or problems with the app.

After that, you can try to connect with your home.

Please let me know if you have more questions.

Best regards,

Jenny