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Nest hub 2 - disconnect, block and bug.

Samira_tiffany
Community Member

Hello,

I have Nest Hub 2, I noticed since I use a new router (D-Link), my Nest hub freezes every 2 days, and I need to reboot the router first then the Nest hub, so it can work again.

I've never had this issue when I had the first router. To give your more precision, the issue came only night while sleeping. If I try to reboot my device without restartung router, the screen's still white and freezed.

Technical informations of device :

System firmware version: 20.20240530.3.236

Cast firmware: 3.74.419799

Language: en-US

MAC address: AC:67:84:1B:60:DF

 

Thank you for helping

Samira

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