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Nest hub reconnection issue

Nortmush
Community Member

I have previously managed to connect my nest hub to my google home app, everything was working beautifully. It was amazing. 

I was on holiday for two weeks, so I disconnected the nest hub from the electricity. When I got back my nest hub couldn't connect to my phone or the google home app. 

I did a factory reset for my nest hub and now when I try connecting to it when I get to the page to choose which network to connect it to, my network won't show up on the list. 

I tried adding my network manually, but that still doesn't work. 

Someone, please help! 

7 REPLIES 7

Juni
Community Specialist
Community Specialist

Hi Nortmush,

 

Thanks for posting and for being a step ahead of us. 
 

I’m sorry for the trouble this has caused you, let me help you out. A few things: What is the make and model of the mobile phone that you are using? Is it connected to the same WiFi? Try moving near the WiFi router during the setup, ideal is within 15 feet.  You can also try to uninstall and reinstall your Google Home app and see if it will make a difference.

 

Keep me posted.
 

Best,

Juni

Nortmush
Community Member

I am using a oneplus 10. My phone is connected to the same Wi-Fi I want to connect to the nest hub mini. I tried setting it up right next to my router. I have uninstalled and reinstalled my google home app. Still, nothing works. 

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Juni, thanks for the help.

@Nortmush, that certainly hasn't been easy for you ― since doing the reset and having it near your router didn't work, let's try using a different phone for the set up. On you phone's WiFi settings>Forget network then reconnect. Also, don't forget to turn off your phone's mobile data, leaving only the WiFi on. Now, if using another phone to setup your Google Nest Hub won't do, try to connect your device to another phone's hotspot. You do need to have 2 mobile devices for this to work. Connect the setup phone to the mobile hotspot of another phone then proceed with the set up.

 

Tell me how it goes.

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hello Nortmush,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Nortmush
Community Member

I have previously managed to connect my nest hub to my google home app, everything was working beautifully. It was amazing. 

I was on holiday for two weeks, so I disconnected the nest hub from the electricity. When I got back my nest hub couldn't connect to my phone or the google home app. 

I did a factory reset for my nest hub and now when I try connecting to it when I get to the page to choose which network to connect it to, my network won't show up on the list. 

I tried adding my network manually, but that still doesn't work. 

Someone, please help! 

Juni
Community Specialist
Community Specialist

Hi Nortmush,

 

It's me again, since this is the same topic as the other post that you did, we'll move this conversation to that main thread and we can continue our discussion there.

 

Please note that once done this thread will be locked.


Thanks,

Juni

Dan_A
Community Specialist
Community Specialist

Hello again,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Best,

Dan