Nest mini 2 no sound while playing music

[Qing]

Hi there, 

My nest 2 doesn't show any sound at all, both "hey Google" and while the app / YouTube is playing. 

However, if you tell it turn up/ down volume, it does, after checked the Home app. If touched the left side and right side volume lights, it works. If you say "hey Google", the lights on the top can show reaction.  But no sound at all.

I have tried to restart, reboot,and tried factory set for many many times as per instructions. It doesn't help, so frustrating. Help me please 😭 

[Juni]

Hi Qing,

Thanks for posting and for being a step ahead of us.

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Thanks,

Juni

[Dan_A]

Hi folks,

@Juni, thanks for the help.

@Qing, we haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Regards,

Dan

[Azarco]

Hey Qing,

We know you have other things to do. Let us know if you're done filling out the form above so that we can proceed checking your other options.

Best,

Alex

[Qing]

I have filled the form twice, haven't you received it? 😭

[Qing]

just completed a third form now

[Markjosephp]

Hello Qing,

We got your form; thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Best regards,

Mark