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Nest mini and nest audio

Community Member

I have 6 google home/nest speakers and one display hub. They've all been connected in the past and worked well. At some point one of my nest audios and one of my nest minis became disconnected and WILL NOT reconnect to wifi no matter what I try. The rest of my speakers (one of which is the original  Google Home speaker from 2016 and original Home Hub, from 2018 I think) still work fine. I've tried factory resetting the trouble devices multiple times each and I still cannot connect them? At what point is it on Google to replace these devices that I paid for and cannot use? 


Community Member

Hi @Spatafore 

If the devices are still in warranty, I'll check with Nest Support to investigate on this matter if the issue persists even after a factory data reset: Contact Nest Support 

Community Specialist
Community Specialist

Hey Spatafore,


Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some details on how to reconnect that. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 


Thanks AndroiFy for the helpful reply.

Best regards,

Community Specialist
Community Specialist

Hi folks,


@Jake, @AndroiFy, thanks for the help.

@Spatafore, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?




Community Specialist
Community Specialist

Hi there,


Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.