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Nest scheduling not working

Community Member

I am trying to schedule for heating to turn on through the app, however the heating doesn't turn on at all. 


Can anyone assist please?


Community Member

Here are some general steps to consider:

  1. Check Thermostat Settings: Ensure that the thermostat settings are correctly configured for the desired temperature and scheduled times. Verify that the heating mode is selected and that the temperature is set appropriately for the scheduled time periods.

  2. Verify Connectivity: Make sure that the app is properly connected to your heating system. Check your internet connection and ensure that the app has the necessary permissions to control the heating system.

  3. Confirm Scheduling: Double-check the scheduling settings in the app. Verify that the schedule has been set up correctly, including the specific times for the heating to turn on. Ensure that there are no conflicting schedules that might be preventing the heating from activating.

  4. Inspect Heating System: Check the heating system itself to ensure that it is functioning correctly. Look for any warning lights or error messages on the heating unit. Make sure that the power supply is uninterrupted and that there are no issues with the heating equipment.

  5. Review App Updates: Check if there are any pending updates for the app. Installing the latest updates can often resolve any bugs or issues that might be causing the heating scheduling problem.

  6. Contact Support: If the issue persists, consider reaching out to the customer support team for the app or the heating system manufacturer. They can provide specific troubleshooting steps based on the model of your heating system and the app you're using.

By following these steps, you can systematically diagnose and resolve the issue with scheduling your heating through the app. If the problem persists, contacting the support team will provide you with more specialized assistance tailored to your specific heating system and the app you're using.